Administration and Intake officer

We have partnered with a leading Aged Care organisation in Australia to hire an experienced and dedicated Administration and Intake officer.

• Monday to Friday, no weekends or after-hours
• Work with a team that’s there to support you in your journey
• $33.99 to $34.66 per hour + super + salary packaging

We have partnered with Australia’s leading Aged Care organisation, known for its innovative approach and commitment to quality care, to hire an experienced Administration and Intake Officer to work in a fast-paced environment. The purpose of this position is to engage all prospective clients in a timely manner ensuring all opportunities to grow our client numbers from referrals are fully utilised.
  
Join a forward-thinking and mission-oriented organisation! 
  
Here’s why you should consider this unique role;
In this role, you will play a vital part in our mission to guarantee the delivery of high-quality, precise, and prompt customer service that aligns with the Aged Care Quality Standards.
  
Why we want you;

• You are compassionate and empathetic
• You have great phone manner and can manage complex situations
• You are an enthusiastic individual who wants to make a difference
• You are adaptable, able to recognise and jump in to help where the priorities are
• You work well in a team but also thrive working autonomously
• You are used to fast-paced working environments

What your days will look like (mostly);

• Providing support, accurate information, and handling intake and assessment for prospective and existing Commonwealth Home Support Package clients.
• Coordinate the collection and entry of relevant information
• Maintain a database of all incoming referrals across all programs
• Onboarding of new clients when required
• Manage incoming phone calls
• Keep track of and effectively manage your email inbox.

  
What you will need to be successful;

• High level of written and verbal communication skills with the ability to effectively communicate with staff, volunteers, a range of service users, clients, carers, and the general public
• Knowledge of Commonwealth Home Support Packages
• Knowledge of My Aged Care portal is desirable
• Proficient in the use of computer software including but not limited to word, excel, and emails
• Police check (less than 6 months)

This is an incredible opportunity for someone who thrives in a busy environment! This Aged Care Organisation values its people and puts them first! If you want to be part of a team that appreciates your hard work and rewards you for it, then apply today and don’t risk missing this golden opportunity!